Frequently Asked Questions

Everything you need to know about your GUESS shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account and visiting the 'Order History' section.

What is your return policy?

We accept returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase date. Items must have all original tags attached and be accompanied by the packing slip.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.

How do I determine my size?

We provide a comprehensive Size Guide on every product page to help you find the perfect fit for apparel, footwear, and accessories. If you are between sizes, we generally recommend sizing up.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Can I cancel or change my order after it has been placed?

To ensure fast delivery, we process orders immediately. Therefore, we are unable to cancel or change an order once it has been submitted. You may return the items once they arrive.